FAQs
The item I ordered is out of stock. Why is it on the website?
All items ordered with Asahara Trading depend upon availability. We want you to be able to order and receive the products you love effortlessly, so we’ll always aim to let you know if an item is out of stock.
Now and again there can be an unexpected delay, if so we’ll get in touch to let you know.
How do I place an order?
It’s easy to place an order with us. Login to your account to begin browsing our range.
Once you’ve found the product you want, you’ll need to click ‘Add to Cart’. You can either carry on shopping or click ‘View Cart’ if you’ve got everything you need; this will give you the option to checkout.
Check everything is correct and you’re good to go. We’ll send you an email as soon as the order is on its way.
Can I make changes to my cart?
Yes, click on the ‘Cart’ icon at the top of the page and you’ll be able to see the item(s) you have in there so far.
Use the + button to stock-up on your favorite items, or the – button if you’ve selected too many. If you want to remove an item completely then click the x button.
Can I place an order to a different address?
How will I know when my order has been shipped?
We’ll send you an email as soon as your order is on its way. You can also check your account to see the progress of an order or to track it.
We may ship items separately in the event of one or more of the items being delayed.
What is the status of my order?
Your account makes it easy to keep track of all your orders.
Once you’ve logged in you’ll see each individual order that you’ve placed with us. Select the one that you want and you’ll be provided with all the details you need about that order.
We’ll also send you an email once your order has shipped and is on the way.
I have received a faulty item. What should I do?
We’re really sorry that happened as we aim to provide high quality items to all of our customers.
To speed the process up, it’d really help if you could find the information below before contacting us, don’t worry if you can’t though, we can help once you get in touch.
- Order Number
- Product Name
- Details of the fault
- Images that support the fault, if applicable
As soon as we’ve looked into the fault we’ll let you know what we plan to do next by sending you an email.
I have received the wrong item. What should I do?
We’re really sorry to hear that, sometimes things can go wrong but don’t worry as we can help.
We’ll need to know the following information so that we can fix this for you-
- Order Number
- Incorrect item received
- The correct item ordered
As soon as we’ve looked into what went wrong, we’ll let you know what we plan to do next by sending you an email.
I have received a damaged item. What should I do?
Sometimes things can go wrong but don’t worry, as we can help.
Please don’t throw the item away, we may ask for pictures of the damage to ensure we take measures to prevent it happening again.
As soon as we’ve looked into what went wrong, we’ll let you know what we plan to do next by sending you an email.
There is an item missing from my order. What should I do?
It is therefore possible that the missing item may be on a separate shipment.
Your dispatch confirmation email will list the items that have been sent. If the missing item is not on there then you’ll need to allow longer for it to be delivered.
